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Rental Agreement and Cancellation Policy

Last updated: November 2, 2026

This agreement is between SimplystayTX LLC and the guest who books ("you"). By booking, you agree to everything below and to the house rules on your home's listing.

Cancellation policy

  • 30 or more days before check-in: full refund.
  • 7 to 30 days before check-in: 50% refund.
  • Less than 7 days before check-in: no refund.
  • Refunds go back to the original payment method. Check-in is 3:00 PM local time on your arrival date.
  • Mid-term stays (28+ nights): once your stay starts, the first month is non-refundable. To leave early, give us 30 days' notice.
  • If we can't host you because of something on our end, you'll get a full refund.

Payment

  • The full amount for your stay is charged when you book.
  • The one exception: mid-term stays (28+ nights) pay monthly. Rent is due on the 1st, paid online only. We don't accept cash or checks.

Check-in and check-out

  • Check-in is at 3:00 PM and check-out is at 11:00 AM unless your confirmation says otherwise.
  • Self check-in details are sent before your arrival.

Our ground rules

  • No parties or events, ever. That includes inviting extra people over who aren't on the reservation.
  • No local bookings. We don't accept reservations from guests who live in Lubbock. Local bookings will be canceled.
  • Guest count. Only the guests on the reservation may stay overnight.
  • No smoking of any kind, inside or outside the home. Evidence of smoking results in a $150 fee.
  • Pets. Pets are allowed only in pet-friendly homes and must be added to the reservation. The pet fee is $75 per pet. Unregistered pets result in a $250 fee.
  • Security. Some homes have exterior cameras at entry points. They are always disclosed and are never inside the home. Every home has a smart lock with a new code for each stay.

Damage

Every reservation includes a guest-paid damage protection requirement. You're responsible for damage beyond normal wear and tear caused during your stay. Please tell us right away if something breaks.

Rule violations

If house rules are broken (for example, a party, unregistered guests or local booking), we may end the stay without a refund.

Things outside our control

If a home becomes unavailable because of something we can't control (like severe weather or a utility outage), we'll offer you a comparable home or a refund for the affected nights.

Mid-term stays

Stays of 28 nights or more also follow our mid-term terms. Give us 30 days' notice before move-out. No subleasing.

Contact

marisa@simplystay.co, 806-451-5373.